Start here. Turning challenges into opportunities - a journey into CS risk management

I was inspired during some recent downtime while recovering from an injury.

With a cast on my leg and sitting at the beach, I realized this was a great opportunity to turn a tough situation into something meaningful and productive.

Through my many years of experience in customer success, technical account management and a focus on mitigating risk, I’ve learned how to transform challenges into opportunities.

My expertise lies in designing programs that predict and prevent risks while effectively managing issues as they arise—skills that have helped strengthen countless customer relationships, resolve critical issues, and achieve long-term success.

Whether you have an existing Technical or Critical Account Management program or are just thinking of starting one, here you’ll find actionable advice, real-world insights, and a maybe even a little humor to keep things engaging.

I’ll share tips for leveraging technology to spot risks early, turning tough situations into growth opportunities, and lessons learned from working with enterprise customers.

It’s all about being proactive, adaptable, and finding the silver lining, even in challenging times.

Let’s tackle obstacles and turn them into opportunities together.

I try to publish a new post every week or two. If there's a topic you'd like to discuss or learn more about, feel free to reach out!

Thanks for stopping by—here’s to making the most of every challenge. Cheers!